Action against Whitburn Health Clinic

The doctors in general are disappointing but then that's nothing new, as that's been the case in Whitburn for as long as I can remember, but Dr. Toelner takes incompetence, if not downright idiocy, to a whole new level.
And Dr. Kerr? In a word : ignoramus.
As for the counter staff, they are significantly better than they used to be but they are still well short of what should be deemed acceptable. If any of them were to get a job at the reception of a business in the private sector they wouldn't last too long.
It doesn't need to be that way as people in neighbouring towns and villages seem to be much more satisfied with their service (but that is just in my experience). If it can be done elsewhere then why has Whitburn been so bad for so long.
The whole place needs to be reviewed from top to bottom.