Give Zynga Customer Support back to non-VIP players

LeDonna

/ #69 Good Customer support = More Satisified Customers

2013-12-16 22:54

This really is ridiculous. It shouldn't even be an issue.
Good customer support develops rapprt and that develops trust. When people trust that they are going to get good service, they may even decide to become paying customers. But from what people see nowadays, you either pay or your a piece of crap without a voice. Who would be intrigued by that to be a VIP player? And I AM a VIP player, and I'm more often than not, dissatisfied with customer service. You guys need to re-examine your business model. Get it right. Develop a relationship with our players.